Uber has a new policy that enables the company to kick out riders with low ratings.
If you’ve ever seen the TV show Black Mirror, this is reminiscent of the episode, “Nosedive,” where people with low scores in society have a difficult time getting around and accessing services.
While it sucks for those people, it’s something the drivers have been dealing with for a while.
For years, Uber has allowed passengers to rate drivers on the 5-star system, which allows those customers to influence whether drivers can continue as Uber drivers.
I am not sure of the official numbers, but drivers have said it can be fatal to fall below a 4.6. So, why not have the same measure for passengers and have an equivalent consequence for being jerky?
Respect should be both ways in the driver passenger relationship, and I think this is a good move in that direction.
The new policy will take place in the United States and Canada initially.
Passengers will see tips on how to increase their scores, such as being polite, removing their trash from the vehicle, and not asking their driver to speed. Really just normal, decent behavior.
The rating that causes a passenger to get the boot has not been publicized, yet. I would imagine it won’t be as high of a standard as the 4.6 for drivers to stay on.